Deposit & Cancellation Policies
An advance deposit equal to the first night’s lodging is required at the time of booking. The balance due at check-in is payable by credit card only. We accept Visa, Mastercard, Discover and American Express. Prepaid cards are not accepted. No personal checks will be accepted for payment of the account.
- Your deposit is refundable if you cancel the reservation at least 7 days before arrival.
- A administrative fee applies to each cancellation.
- No-shows will result in deposit forfeiture.
Check-in Policies
- In-person check-in time begins at 4:00 p.m. on your scheduled arrival date.
- Check-out time is anytime before 10:00 a.m. on your scheduled departure date.
- The lobby is open 24 hours a day, 7 days a week.
- All entrance doors to the hotel will be locked from 11 p.m. to 6 a.m.; a code is needed to gain entry to the Hotel after hours. We will send this code to you before your arrival.
- Kindly note that the credit cards used to make payments on your reservation and the persons to whom the cards are issued, must be present with a government-issued photo ID at check-in. The name on the card and ID must match fully.
- The credit cards used MUST have an embedded chip that works properly and a balance greater than .00 at check-in, or they will be refunded and another credit card will be charged. This is required for check-in, even if full payment has already been received.
- Remaining room charge balances are due at check-in.
- Guests under 21 are not admitted unless accompanied by an adult.
- No refund is available for early departures once you have checked in and paid the balance.
Parking Policies
Free guest parking is available in the garage located across the street from North Shore Hotel. Guests are allowed a maximum of one (1) parking pass per room. Trailers are not permitted on the property.
Smoking Policies
This property is strictly non-smoking. Smoking of any kind—including cigars, cigarettes, e-cigarettes, marijuana, or other substances—is not permitted in guest rooms, on balconies, or in any public areas of the property. Violations will result in a cleaning fee charged to the room account and may lead to eviction.
Pet Policies
ADA service animals are always welcome but unfortunately other pets are not permitted at the resort.
Other Policies
- We are a limited-service facility, and daily housekeeping isn’t provided.
- Room towels are provided for the unit you are staying and are for in-room use only.
- If you have a specific accessibility requirement, please let us know at time of booking.
- Special requests such as specific rooms and floors cannot be guaranteed.
- The North Shore Hotel website photographs represent a sample of selected accommodations. Some units are individually owned, so decor may vary.
- We reserve the right to cancel or modify reservations where it appears that a rate or booking was made due to a system error, pricing mistake, unauthorized rate loading, or other technical issue.
